In this course, participants will learn how to enhance their sales skills in the F&B sector through targeted upselling. Through practical methods and techniques, participants will be sensitized to increase revenue while simultaneously improving guest satisfaction.
Course Duration:
• 09:00 - 12:00 & 13:15 - 16:15 hours
Learning Objectives for Participants:
• possess the skills and knowledge to successfully operate in upselling in the F&B sector.
• are able to assess guest expectations and can develop strategies to exceed them effectively.
• can recognize different communication styles and adjust sales approaches accordingly to interact more effectively with various types of guests.
• are able to apply the learned upselling techniques in real sales conversations.
Language:
German