Questions about the new vacation companion Flora
From the 2025/26 winter season, "Flora" will be available to guests of vacation apartments and hotels as a digital vacation companion.
"Flora" makes your stay even more relaxed - personal, digital and always up-to-date.
Guests always receive the SIMMENTAL CARD from their host
Before your arrival, your host will send you a registration link by e-mail.
After successful registration, you will receive access to "Flora", your digital vacation companion, by e-mail. This link will enable you to prepare for your stay.
Once you have created a user name and password, you can activate and use your digital SIMMENTAL CARD(s) there (see instructions).
If this is not the case, please contact your host or obtain the SIMMENTAL CARD on arrival at your accommodation.
If you are staying in a vacation apartment, bed & breakfast, hotel or campsite, you will receive a registration link from your host. After registering, you will receive an e-mail with access to "Flora", your digital vacation companion.
After creating a user name and password, you can activate and use your digital SIMMENTAL CARD in "Flora" (see instructions).
When redeeming an offer, the QR code is scanned by the service providers. There are two QR codes:
No. The app is not offered in the App Store or Play Store. It works directly via the browser link that you receive in the welcome email.
"Progressive Web App" means that the application looks and works like an app, but runs via the browser. It can be added to the home screen if required.
Simply click on the link in the welcome email - the app opens automatically in the browser.
Do I have to register?
Yes, with your e-mail address and a password. You will then be logged in.
Please contact your host or landlord.
General questions
Every guest paying tourist tax from their 6th birthday.
The SIMMENTAL CARD is issued to guests in the municipalities of Lenk, St. Stephan, Boltigen, Oberwil, Weissenburg-Därstetten and Erlenbach.
From the accommodation provider.
In order to expand the services of the guest card, such as the partial inclusion of public transport, the collection of personal data is essential.
This means that the landlords register each guest with their personal data in the guest card system and send them the guest card by email or print it out.
Children between the ages of 0 and 5 are not subject to visitor's tax and therefore do not require a guest card, therefore a guest card is required from the 6th birthday.
Personal data will only be used with explicit consent (e.g. consent for email newsletters). Further information can be found at www.lenk-simmental.ch/datenschutz
Annual passes
1. on www.simmentalcard.ch you will find the link ‘order guest card now’.
2. in the next step, the access data (user name and password) are requested.
3. under the menu item ‘Additional modules’ ‘Links’, the order link is opened on the right-hand side. Then select the ‘Annual pass’ tile and enter the number of passes you want to create at this time on the right and continue the order process by clicking on the grey ‘Add to shopping basket’ button.
4. the personal data (first name, surname and date of birth) of each person will now be requested. The address details and e-mail address (to which the cards will then be sent) must be entered first.
5. once everything has been entered, click on ‘Book’ and the cards will then be sent by e-mail to the address provided.
Temporary guest cards
1. on www.simmentalcard.ch you will find the link ‘order guest card now’.
2. in the next step the access data (user name and password) are requested. The WebClient then opens, in which all persons must be registered individually.
3. registration according to the instructions.
As soon as the email with the guest card is opened in the inbox, each person decides for themselves how they want to store the card:
Option 1 on the smartphone:
The email with the guest card is opened on the smartphone via the email app. This contains a link with the guest's name and the
Option 2 on paper:
Open the email with the guest card and click on the PDF file in the attachment. The card can then be printed on normal A4 paper. For practical storage in your wallet, the card is cut out and packed in a sleeve (sleeves are available free of charge from the Tourist Centre).
The login details are unique for each property and are issued by Lenk-Simmental Tourism. This data is managed by the owner and must not be left openly in the flat, but can be passed on to the permanent tenant. If the tenant changes, the password can be changed by Lenk-Simmental Tourismus.
The apartment owner / permanent tenant records all cards for himself, his relatives and his guests.
Yes, every guest (from their 6th birthday) is recorded with their first name, surname and date of birth.
Cards labelled ‘Guest 1’, ‘Child Müller’ etc. are not permitted and will be blocked.
If the names and dates of birth of all fellow travelers are not known, these must be requested from the guests. Please also refer to the point "Reduce expenditure".
For landlords via LST:
For bookings via LST, the guest's email address (if the guest has an email address) is printed on the booking confirmation. For bookings via third-party portals (e.g. Interhome, E-domizil etc.), the alias email address on the booking confirmation can be used for the query. If no such address is available, please contact the Tourist Center so that we can request the email address from Interhome.
Annual passes
When the annual pass is entered, the cards are sent to one e-mail address per order process. The card can then easily be forwarded to another e-mail address.
Temporary cards
When the guest card is entered individually in the WebClient, it can be sent to the main registered guest or to various email addresses of fellow travellers.
There are a lot of changes in flat users. The error rate would be too high if the previously registered cards were to be reused.
In addition, due to data protection guidelines, we are not allowed to use the personal details from the guest card to issue new cards for the following year.
With the ‘Webclient’ tool, guests can be sent a link for self-registration in advance. The landlord then only needs to check and send the cards. For regular guests, there is no need to re-register and the cards can be sent again with the new date and just a few clicks.
Because the guest card is personal, random checks are carried out at the points of acceptance (bus, train, Wallbach Bad, tennis court, etc.) using an identity card or the validity of the cards is checked using a reader.
Annual passes
If the email with the guest card can no longer be found, we can search for the card at Lenk-Simmental Tourismus and send it to you again.
Temporary guest cards
If the email with the guest card can no longer be found, you can register again via the "Order guest card now" link, switch to the guest card system from there, search for the lost card and send it again.
If required, we are happy to help owners with the guest registration process and are also available for individual training over the phone or by appointment at the Tourist Center.
Contact:
simmentalcard@lenk-simmental.ch or by telephone on +41 33 736 35 35
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