FAQ SIMMENTAL CARD

Every guest paying tourist tax from their 6th birthday.

The SIMMENTAL CARD is issued to guests in the municipalities of Lenk, St. Stephan, Boltigen, Oberwil, Weissenburg-Därstetten and Erlenbach.

From the accommodation provider.

• Second home owners and their guests, by prior registration via personal login.
• Guests staying one night or more in an accommodation establishment, issued by the accommodation provider (hotel, group accommodation, professional landlord).
• Campsite guests through Lenk-Simmental Tourism or the campsite operator.

In order to expand the services of the guest card, such as the partial inclusion of public transport, the collection of personal data is essential.

This means that the landlords register each guest with their personal data in the guest card system and send them the guest card by email or print it out.

Children between the ages of 0 and 5 are not subject to visitor's tax and therefore do not require a guest card, therefore a guest card is required from the 6th birthday.

Personal data will only be used with explicit consent (e.g. consent for email newsletters). Further information can be found at www.lenk-simmental.ch/datenschutz

Annual passes

1. The links for entering guest cards can be found at www.simmentalcard.ch: "Annual passes 20XX for owners and permanent tenants"
2. In the next step, the access data (user name and password) are requested. The entry form then opens, in which all persons are entered individually with their personal data.
3. Once all the fields have been filled in, the card is sent to the email address entered by clicking on the blue bar. The next person can be entered immediately afterwards.

Temporary guest cards

1. The links for entering guest cards can be found at www.simmentalcard.ch: "Temporary guest cards for guests".
2. In the next step, the access data (user name and password) are requested. The WebClient then opens, in which all persons must be registered individually.
3. Registration according to the instructions.
   
   As soon as the email with the guest card is opened in the inbox, each person decides for themselves how they would like to receive the card

Option 1 on the smartphone:
The email with the guest card is opened on the smartphone via the email app. A link with the guest's name and card number is displayed. After opening this link, the card is displayed and saved on the smartphone (in the "Wallet App" for iOS or in the "PassWallet" for Android) via the black "Add to Wallet" button. From there, it can be accessed at any time without an internet connection and displayed when used. The public transport ticket must be loaded into the Wallet separately using "Add to Wallet".

Variant 2 on paper: Open
Email with the guest card and click on the PDF file in the attachment. The card can then be printed on normal A4 paper. For practical storage in your wallet, the card is cut out and packed in a sleeve (sleeves are available free of charge from the Tourist Center).

The login data is unique per apartment / caravan and is sent by post to all apartment owners and annual camping tenants in the fall. This data is managed by the owner and must not be left openly in the apartment, but can be passed on to the permanent tenant. The password can be changed by Lenk-Simmental Tourism in the event of a change of tenant.

The apartment owner / permanent tenant records all cards for himself, his relatives and his guests.

Yes, every guest is recorded with their first name, surname and date of birth.
Cards with "Guest 1", "Child Müller" etc. printed on them are not permitted and will be blocked.

If the names and dates of birth of all fellow travelers are not known, these must be requested from the guests. Please also refer to the point "Reduce expenditure".

For landlords via LST:
For bookings via LST, the guest's email address (if the guest has an email address) is printed on the booking confirmation. For bookings via third-party portals (e.g. Interhome, E-domizil etc.), the alias email address on the booking confirmation can be used for the query. If no such address is available, please contact the Tourist Center so that we can request the email address from Interhome.

Annual passes

When registering via the website www.simmentalcard.ch, an email address can be entered for each card registered. If the guest's email address is not known, you can enter your own address. The card can then be easily forwarded to the guest by e-mail.

Temporary cards

When entering the guest card individually in the WebClient, it can be sent to the main registered guest or to various e-mail addresses of fellow travelers.

There are very many changes in apartment users. The error rate would be too high if the previously registered cards were to be reused.
In addition, due to data protection guidelines, we are not allowed to copy the personal details from the guest card in order to issue new cards for the following year. It takes around two minutes per person to register a new guest card, which we believe is reasonable.

With the Webclient4 tool, guests can be sent a link for self-registration in advance. The landlord then only needs to check and send the cards. For regular guests, there is no need to re-register and the cards can be sent again with the new date and just a few clicks.
Please request the access data for Webclient4 by email at: simmentalcard@lenk-simmental.ch

Because the guest card is personal, random checks are carried out at the points of acceptance (bus, train, Wallbach Bad, tennis court, etc.) using an identity card or the validity of the cards is checked using a reader.

Option 1:
New cards can be issued at any time using the login details.

Option 2:
If the email with the guest card can no longer be found, we can search for the card and send it again. You can resend cards yourself using the web client4.

If required, we are happy to help owners with the guest registration process and are also available for individual training over the phone or by appointment at the Tourist Center.

Contact:
simmentalcard@lenk-simmental.ch or by telephone on +41 33 736 35 35